For some people, shopping online is a foreign activity,

This man received a phone order from a customer.

The process took extra time because she spoke quietly and had a noticeable accent.

Additionally, the products she was ordering appeared to be unavailable.

So he did some investigation and found out the real problem.

Read the full story below and find out.

Customer could have saved us both a lot of time

Customer phones in an order which took about 20 minutes to do.

During that time, I had trouble hearing her as she was very quiet.

She also had a semi-heavy accent, so it wasn’t a fun order to take.

This man found out that the products the customer was ordering were also in her online shopping cart.

As we get near the end of her order, she asks for an item that we do not have in stock.

She mentions that our website shows we have them in stock. So I do a bit of investigating.

It turns out we do have them in stock.

But they are all committed to an order she started but had not finished.

He was clueless as to why she didn’t push through with her online order.

On a whim, I looked at the rest of what she had in the shopping cart.

It’s an exact copy of the order she placed with me over the phone.

I have no idea why she just didn’t place the order online.

Let’s check out the comments of other people on this story.

This comment makes sense.

Here’s another valid opinion.

She was making things harder than they needed to be, says this one.

Finally, short and simple.

Some customers make a simple process more complicated.

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