Sometimes, you get those customers who have so much pride, you need to just step aside.

If you worked retail and a customer were rude to you, would you be nice and helpful anyway, or would you ignore them?

In this story,  this Redditor remembers a customer who was really rude at self-checkout.

See the story below to learn how it all goes down.

“Machines are taking over!”

For some context, I work in a store where it only has card self-checkouts (cash can be paid, but only when you ask us to help, the counter is usually closed) and we’re planning on changing to cash-and-card self-checkouts in a month.

My main job is to watch customers pay the money (because we don’t have those scanners that beeps when the customers shoplift), help customers who have issues with the self-checkout machines, and clean and maintain our own areas in the store.

There was a customer, an old lady, with at least 50 items with her.

But, this customer had bad behavior…

I asked if she needed any help, but instead went on a rant talking about how annoying the machines were, and that the staff weren’t needed anymore because self-checkout machines were taking over.

She also told me to “go away” before she began to scan her own items.

I just thought she was rude and annoying so I left.

But then, the helpful employee noticed a discount for the woman.

While she was busy scanning her items, I noticed that one of the items had a promotion, 2 for the usual price of 1, so I told her that, and guess what?

Another rant about how she didn’t need help from the staff and she could handle it herself because she was capable enough to use the self-checkout, and the self-checkout was smarter than us, that kind of rubbish.

That’s when the boss got involved.

I shrugged and left again, but my supervisor saw this and asked what happened.

So I explained the situation and she told me to ignore her when she faces any issue with the promo.

This is where things get hilarious…

And my sweet karma came when the machine decided not to let her pay.

Basically, the self-checkouts are incredibly sensitive. If you have a promo 2 for the price of 1, the machine will not let you proceed on to checkout unless you have 2 of the same item.

And the woman’s complicated ways set in.

It would have worked fine if she decided to just get the other item, but she was adamant on removing it, which is something only the staff can do because of a barcode only we have behind our name tags.

So, she had to ask the staff for help just to remove the item, and I just ignored her as I watched her struggle with the machine.

(My coworker who had helped her was really mad when I told her this story because she would have made the customer wait longer just to teach her a lesson on respect)

Has Reddit dealt with a woman like this before in their workplace? Let’s read some comments below to hear more about what they think.

Redditors actually sided with the customer, citing bad technology.

One reader shared a couple cryptic thoughts.

And another said what we were all thinking…

This woman met karma in the self-checkout.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.