October 12, 2025 at 8:22 am

Woman Was Instructed To Dial Another Number, So She Did And Realized That The Lady Who Answered Was The Same Person She Was Talking To Before

by Heide Lazaro

Woman with a headset talking to a customer

Pexels/Reddit

Some people can be too perfectionistic.

Imagine calling a company about an issue you’re having, and you’re told you need to call a different number.

This man shares a story about his mother calling a company.

The lady who answered the phone instructed her to dial another number.

So she did, but then she had a realization that made her question the point of the phone call.

Read the full story below for all the details.

Being on the receiving end of MC

I remembered a story my mother enjoyed telling. It’s been a while, so I’ll keep it short and free of embellishment.

My mother needed to contact a company on some matter.

She looked up their number and gave them a call.

The lady who answered the phone instructed his mother to dial another number.

A lady answered.

After explaining her reason for calling, my mother was told that she needed to contact them on another number.

She dutifully called the updated number and began her explanation.

This man’s mother realized that she was talking to the same person.

She paused in realization:

“Aren’t you the same person I just spoke to?”

“Yes,” replied Ms. MC.

“But now, you’re on the right number.”

What was the point of calling another number to talk to the same person?

Let’s check out the comments of other people on Reddit to this story.

This person shares a possible explanation.

Screenshot 2025 09 15 at 9.17.23 AM Woman Was Instructed To Dial Another Number, So She Did And Realized That The Lady Who Answered Was The Same Person She Was Talking To Before

Here’s another valid point from this user.

Screenshot 2025 09 15 at 9.18.13 AM Woman Was Instructed To Dial Another Number, So She Did And Realized That The Lady Who Answered Was The Same Person She Was Talking To Before

It probably had to do with metrics.

Screenshot 2025 09 15 at 9.18.36 AM Woman Was Instructed To Dial Another Number, So She Did And Realized That The Lady Who Answered Was The Same Person She Was Talking To Before

Finally, this user shares their personal experience.

Screenshot 2025 09 15 at 9.19.36 AM Woman Was Instructed To Dial Another Number, So She Did And Realized That The Lady Who Answered Was The Same Person She Was Talking To Before

Sometimes, being in the right place (or number) makes things better.

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.