November 22, 2025 at 1:46 am

Customer Wants To Speak To A Manager, But Since There Isn’t One, This Employee Promotes Himself To Manager

by Jayne Elliott

exterior of a Subway restaurant

Pexels/Reddit

Imagine working at a fast food restaurant when a customer complains and asks to speak to the manager. If there weren’t actually a manager, would you tell her that or make up a lie that would surely annoy her?

In this story, one employee chooses the second option, and it gets even more amusing when she asks for a phone number to call.

Let’s see how the story plays out.

Customer at subway “wants to speak to the manager”

I worked at a subway that didn’t have any authority/managers, just a couple minimum wage base level workers.

I don’t remember what this particular customer was mad about but she was arguing with me and didn’t like the answer I gave her.

She asked to speak to the manager, and there not being a manager I decided to promote myself on the spot and replied with “manager speaking, how can I help you.”

This customer only thinks she’s going to win.

This did not make her very happy because she realized she was not going to get a different answer and asked for a phone number to call.

The owner has specifically told us never to give his cell number to customers so i gave her the store number.

She gives me a grin thinking about how much trouble she’s about to get me in when the phone behind me starts to ring.

I will never forget the face she gave me as I answer the phone, look her in the eyes, and ask her how may I help you.

I wonder what she was upset about. If it was a valid complaint, OP’s actions would be really annoying. I can see how the situation was especially amusing for OP though.

Let’s see how Reddit reacted to this story.

Here’s a story about a pizza place.

Screenshot 2025 11 07 at 5.17.36 PM Customer Wants To Speak To A Manager, But Since There Isnt One, This Employee Promotes Himself To Manager

It would be interesting to know why she was upset.

Screenshot 2025 11 07 at 5.17.51 PM Customer Wants To Speak To A Manager, But Since There Isnt One, This Employee Promotes Himself To Manager

Apparently, a lot of people complain at Subway.

Screenshot 2025 11 07 at 5.18.31 PM Customer Wants To Speak To A Manager, But Since There Isnt One, This Employee Promotes Himself To Manager

This would’ve been funny!

Screenshot 2025 11 07 at 5.18.46 PM Customer Wants To Speak To A Manager, But Since There Isnt One, This Employee Promotes Himself To Manager

Asking for a manager doesn’t always help.