Financial literacy is more important than most people realize.

This call center agent received a call from a customer who wanted to inquire about her credit card points.

He later realized that she didn’t earn any points at all because she had been using the wrong card.

Now, she wanted him to do the impossible.

Check out the full details below…

Ma’am, there’s not a word in human language to express just how much of a “no” I can say to that request.

I work at a call center for a financial institution.

Today, a lady calls in.

After questions and her rambling for about seven of the most confusing minutes of my life, I’m able to determine:

She has a credit card, she has a debit card, and she doesn’t know the difference between the two.

The customer used her credit card so much to earn reward points.

Now, the credit card is one of those ones that earns points.

She got the card six months ago, and started spending like there’s no tomorrow.

So she could earn herself a bunch of reward points.

That alone takes a kind of logic I dare not give myself a stroke trying to figure out.

But I digress.

This man discovered that she wasn’t using her credit card, but her debit card.

So she calls to check on her expected many, many reward points.

It turns out she has… none.

This is because she hasn’t been using her credit card, but instead, her debit card.

Now, her checking account is way overdrawn.

Now, the customer wanted to reverse all the transactions she had made.

Half her bills didn’t get paid.

And she wants—I kid you not—us to take all the transactions done on the checking account for the last six months.

Undo them and then redo them using the credit card.

Her logic is that her checking account will be fixed, the bills will get paid, and she’ll have her precious rewards points.

She wanted him to go back in time and fix her mistakes.

She literally wants us to go back in time and change history.

At least once a week, I say to myself:

“That’s the most ridiculous, unbelievable thing I’ve ever been asked.”

And somewhere, a person like this is waiting by the phone going, “Hold my beer.”

Uh oh! Let’s check out what other people’s comments are on this.

Lol. Here’s a hilarious comment.

This user had also used the response, “I can’t go back in time.”

I hope the caller learned, says this one.

Here’s an honest opinion from this person.

Finally, this one shares their personal thoughts.

If only money mistakes could be fixed so easily like this…

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.