Running an Etsy shop is a great way to make money…but like any business, it can also lead to some unpleasant interactions with annoying customers.

This Etsy shop owner knows all about it and they talked to readers about a particularly difficult person they had to deal with.

Read on and see what you think.

AITA for not providing a refund to a customer?

“I own an Etsy shop and we sell jelly straws, recently I’ve had a customer order from us on three different occasions, and her first two orders went smoothly and she received them.

However, when I shipped out her third order (dropped off at USPS) it never arrived. She brought this to my attention one month after I had shipped out her order and I apologized and offered to reship it (I also provided her with a new tracking number).

Huh?

Then I get a message saying that she wants a refund on ALL three of her orders (she received the first two, and the third was already on the way- she can tell exactly where with her tracking number).

Keep in mind I have a no refund policy at my shop. I tell her I cannot provide her with a refund as she already agreed to have her order re-shipped and it is currently on the way.

Oh, boy…

She then says that I am a lying scammer and when I explain to her again that she will not be receiving a refund she says “But I want one anyway thanks hun” a cycle of me listing how I was not a scam and how she can’t receive a refund went on for a while (she opened 4 cases against my shop + a bad review claiming I was a scammer).

She finally called me a jerk and I gave her a very professional response along the lines of ‘hope to see you again soon, thanks for your support for our shop.’

She then provided to say that she is posting all this on TikTok and she has 100k followers, I’m a scammer, she will never be coming again… etc.

Honestly, I get kind of a choosing beggar vibe from her, but AITA?”

And here’s what readers had to say on Reddit.

This person said they’re NTA.

Another individual agreed.

This Reddit user shared their thoughts.

Another person weighed in.

And this reader spoke up.

When it comes to how an Etsy shop owner runs their business, rules are rules!

If you thought that was an interesting story, check this one out about a man who created a points system for his inheritance, and a family friend ends up getting almost all of it.