Sometimes a tech support ticket sounds like a serious problem until you actually find out what the user means by “problem.”

In this case, a routine computer upgrade turned into an accusation that didn’t even make sense.

The client had been using the same laptop for seven years, and after finally running out of storage, she bought a new one and asked the technician to move her files over. So far, so good.

Until the client called the office quite upset, claiming that her desktop background had been deleted.

It ended up being a funny interaction because it’s just so absurd.

Read the full story below.

“You deleted my background!”

Went onsite to a client recently because we got an alert that her hard drive was almost completely full (not a stretch since she bought her own laptop seven years prior and didn’t think she needed more than a 128GB drive), and she asked to have the files moved to her new computer that she had recently purchased.

I have been there.

She at least had the good sense to buy a new laptop with a 1TB drive, so I moved all the files on her Desktop, Documents, etc. to a thumb drive and transferred them onto her new laptop.

But then another “problem” appeared, it seemed.

After I finished and left, she called the office and railed that I had “deleted” her background.

When my coworker remoted in, he saw the normal default background, and said nothing was wrong. She immediately accused him of lying.

She apparently thought all the icons on her Desktop were part of the background image.

She became a QA tester for Microsoft, basically.

He had to spend half an hour explaining the difference between files/icons and a background image, as well as the fact that the only thing I did was the job I was originally sent there to do, to which she again accused him of lying about that as well.

Realizing that my coworker was getting nowhere, he scheduled another onsite the next day, which was my day off.

He went over, and spent most of the time having to tell the lady that all the things that were “wrong” with the new computer, were simply the default settings in Windows, and there was nothing malicious afoot.

It was a lot of work.

Every thing she wanted changed/updated was a case of her ranting about it for 20 minutes, and him taking 3-5 seconds to make the change, or her being so scatter brained, he joked that it was as if her ADHD had a severe case of ADHD…

The one that made him laugh was how she insisted on having Adobe Acrobat installed on there, and him having to explain to her that it already was.

This was evidenced by the fact that every time she double-clicked on a PDF, Adobe Acrobat launched, as well as him trying to explain to her that having paper in her printer was a prerequisite of being able to print.

It was as if she couldn’t believe everything was fine. What did Reddit have to say?

A reader shares their thoughts.

Yikes.

True.

If you enjoyed this story, check out this post about an employee who thought HR was doing them a favor, only to realize they were really saving the company money.

Someone shares their experience.

The technician did exactly what he needed to do and everything was working as it should, and yet, she kept acting like something was wrong.

It’s crazy how she apparently spent years thinking the icons sitting on her desktop were literally part of her wallpaper and even accused him of lying when he explained how things work.

The problem clearly wasn’t the computer.