Some customers love giving feedback, especially when someone else is expected to do all the complaining for them.

One retail worker hears a long rant about diapers, but when the customer wants management notified, would you pass it along or suggest something better?

That request leaves the employee offering a much more direct route to the manufacturer than the customer apparently had in mind.

See how one complaint disappeared the moment it came with homework.

Want me to complain in the most effective manner? How about YOU complain?

When I was working in retail, we had this regular customer.

She just loved to complain about almost everything, but nobody at the store ever took her feedback to heart.

This man heard the customer’s complaint about their diapers.

One day, she came in to complain about the diapers that we were selling.

“The pack is too big.”

“The quality is not good.”

“It shouldn’t be displayed here in the store.”

“You need to give this feedback so that it will be just right!”

He smiled at her and offered to send her feedback accordingly.

Aha! Give this feedback to the management?

The feedback chosen specially for the management? That feedback?

Always the helpful staff, I gave her a big smile.

“Sure! You want me to give this feedback in the best possible way?”

I could see her eyes light up.

He gave her the contact information of the manufacturer.

“Finally! Someone who takes my feedback seriously!”

I assume this was probably what she was thinking.

I gave her the contact of the manufacturer.

He also explained how the manufacturer seriously listens to the customers.

I told her, “You know, you are absolutely right! The manufacturer best listens to the customer.”

“We retail staff have tried to give feedback many times before. The best way is that they hear from you directly. That is the best way for the manufacturer to adopt your feedback and listen to you!”

The customer changed her mind and left.

Her expression faltered.

“Uh… No, it’s alright. You know what, it’s all fine, really…”

And she turned around and scampered out of the store.

I didn’t see her during the remaining time I had at the store.

Contacting the manufacturer makes sense, but she didn’t want to put forth that extra effort.

Let’s find out how others reacted to the story on Reddit.

This person can relate.

This user shares their personal thoughts.

This person makes a valid point.

If you enjoyed this story, check out this post about an employer who has an unexpectedly hard time retrieving a company vehicle from a fired employee.

And finally, another meaningful insight from this person.

The customer wanted her criticism delivered upward, so the employee helpfully pointed her straight toward the people who actually made the product.

Once she realized she would need to complain herself, the urgency vanished, and she quickly left the store.

Instead of arguing, the worker simply gave her exactly the effective solution she claimed to want.

She came prepared with plenty of feedback, just apparently none she was willing to deliver personally.