He Realized An Angry Customer Was Just Making Excuses To Get His Way, So He Refused To Back Down
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Retail policies become surprisingly negotiable whenever a customer arrives armed with enough confidence.
This shopper waited four months to report a phone he claimed stopped working after two days.
Rather than accept the repair process, he unveiled increasingly creative reasons for never contacting the store.
Then came the grand finale.
But nobody told me!
Customer walks into our store and complains that the phone he bought isn’t working as it should.
Our policy is 7-day exchange or refund, then 6 months repair warranty.
We will swap or refund if it cannot be repaired or is too costly to repair.
The phone was purchased in August, which was almost 4 months ago.
This man asked for more information from the customer.
Manager (M): Sir, we will have to send the item to our technical department for assessment as the 7-day window has passed.
Customer (C): But the phone worked for only 2 days!
M: Why didn’t you bring it in earlier then?
C: I haven’t had a day off since then.
M: We trade 7 days a week.
C: Yes, I work 7 days a week!
The customer simply said nobody told him.
M: Why didn’t you call us? Our landline number is clearly printed at the top of your till slip.
C: But nobody told me I could call!
The manager stood her ground.
So, the customer stormed out in a huff with his broken phone.
Let’s read the responses of other people to this story.
Lol. This could have been a good response.
This person gives their honest opinion.
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Short and simple.
This user appreciates the story.
If you enjoyed this story, check out this post about an employee who found a way around his company’s denial of company time to study for his Commercial Driver’s License.
And lastly, this one makes an assumption.
The customer missed the return window by months, then insisted his nonstop work schedule prevented any earlier visit.
When reminded that the store also accepted phone calls, he claimed nobody had told him that was possible.
His phone needed repairs, but that logic required a full replacement.
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