February 15, 2026 at 5:45 pm

Call Center Employee Reached Her Breaking Point After Years Of Difficult Customers, So She Finally Did Something She Never Thought She Would Do

by Heide Lazaro

Stressed call center employee wearing headset

Pexels/Reddit

A customer service job isn’t for everyone.

The following story involves a woman who had been working in a call center for two years.

After dealing with nonstop frustration and emotional exhaustion, she had decided she couldn’t take it anymore.

So she did something unexpected.

Check out the full story below…

Got my first call pull today.

I deliberately hung up on a customer.

I didn’t even just pull the plug.

I hung up. I’m officially over it.

This woman couldn’t take the job anymore!

I can’t take this job anymore, honestly.

I have 6 weeks left to be here.

I don’t know if I will last, but I kinda have no choice but to just thug it out.

I’ve been here for 2 years.

Let’s read the responses of other people to this.

This person shares some useful advice.

Screenshot 2026 01 20 at 10.04.43 PM Call Center Employee Reached Her Breaking Point After Years Of Difficult Customers, So She Finally Did Something She Never Thought She Would Do

Lol. This one shares their realization.

Screenshot 2026 01 20 at 10.06.40 PM Call Center Employee Reached Her Breaking Point After Years Of Difficult Customers, So She Finally Did Something She Never Thought She Would Do

The customers are the least of your problems, says this one.

Screenshot 2026 01 20 at 10.07.05 PM Call Center Employee Reached Her Breaking Point After Years Of Difficult Customers, So She Finally Did Something She Never Thought She Would Do

What a clever idea!

Screenshot 2026 01 20 at 10.07.35 PM Call Center Employee Reached Her Breaking Point After Years Of Difficult Customers, So She Finally Did Something She Never Thought She Would Do

Finally, short and straightforward.

Screenshot 2026 01 20 at 10.07.52 PM Call Center Employee Reached Her Breaking Point After Years Of Difficult Customers, So She Finally Did Something She Never Thought She Would Do

Sometimes, the hardest part of customer service isn’t the customers…

It’s loving the job you hate.

If you liked that post, check this one about a guy who got revenge on his condo by making his own Christmas light rules.