Support Rep Took Calls From Two Different Generations, And They Noticed The Older Customer Was Much More Willing To Learn
Curiosity beats entitlement any day.
Curiosity beats entitlement any day.
Sometimes the easiest way to stop a bad idea is to let it run wild.
Turns out, just listening to your employees is a much cheaper approach.
Funny how respect suddenly shows up once you’re elbow-deep in garbage!
Policy didn’t bend, but the customer’s confidence sure did.
At least this agent got a good laugh out of it.
The infamous recording became an instant classic!
Such a sweet story!
Turns out insisting on being right can cost more than just pride.
She didn’t get a supervisor, but she did get the last word.
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