Tales From Tech Support Archives

March 9, 2026 at 5:20 am

IT Support Technician Told High School Intern To Restart His Computer, But The Intern Thought The Monitor Was The Computer So He Had To Walk Down Himself And Fix It

High school kid sitting at his desk, using an iPad

We should be okay.

March 9, 2026 at 12:55 am

A User Called In Reporting That The Server Was Down And She Couldn’t Make Phone Calls, But After A Lot Of Frustration, He Figured Out That She Just Wasn’t Dialing Right

Tech support isn’t magic, you have to explain the problem you’re having.

March 8, 2026 at 11:49 pm

Employee Tried To Help A Coworker Who Complained About “Infinite Spaces” On Her Word Document, So He Went To Her Desk And Immediately Saw The Problem

A mobile phone sitting on the laptop's keyboard

Turns out the biggest tech issue is just a phone placed in the wrong space.

March 8, 2026 at 8:20 pm

Employee Received A Frantic Call From A Customer Whose New Docking Station Wasn’t Working, So He Tried To Troubleshoot It For An Hour

Whit USB charging unit plugged into an electrical outlet

Sometimes, the most complicated tech issue is the one that’s unplugged.

March 7, 2026 at 7:15 pm

Tech Support Worker Answered A Routine Internal Help Desk Call, But Her Irate Coworker Refused To Share An ID Number And Expected The Issue To Be Solved

Tech support worker for a large company dealing with an irate coworker

Most people would’ve hung up.

March 6, 2026 at 11:49 pm

Applications Manager Was Sent To Install A Software Patch, And While He Was There, The Team Asked Him To Fix A Hardware System That No One Could Boot

Man fixing a Route Engine that hasn't worked since it came in

They got lucky with him.

March 6, 2026 at 8:20 pm

IT Manager Saw HR Enter The Server Room With A Fire Inspector, But By The Time He Got To The Room, They Had Triggered The Smoke Detectors And Shut Down Every Critical System At Once

Computer sitting in a blue room with lots of wires and stuff in the background

HR should’ve known better.

March 6, 2026 at 6:15 pm

IT Contractor Rushed To The Local Deli After Staff Said Their Internet And POS Was Down, But When He Walked In, Everything Magically Worked

Workers trying to help customers in the local deli, but they can only accept cash

That could’ve gone either way.

March 6, 2026 at 1:22 pm

University Staff Member Tried To Help A Student Log Into A School Computer, But Watching Her Add Random Spaces And Copy-Pasting Passwords Into The Wrong Fields, He Was Forced To Explain What Happened

College student trying to login to the school computer and having problems.

Things could’ve been worse.

March 5, 2026 at 10:15 pm

Customer Was Complaining That His Site Was Down And He Was Losing $1K Per Hour, So This Man Investigated And Found Out There Was No Real Problem

tech support employee wearing a headset and looking at a laptop

Just because the power is out doesn’t mean your website is down.

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Tag: Tales From Tech Support

IT Support Technician Told High School Intern To Restart His Computer, But The Intern Thought The Monitor Was The Computer So He Had To Walk Down Himself And Fix It

A User Called In Reporting That The Server Was Down And She Couldn’t Make Phone Calls, But After A Lot Of Frustration, He Figured Out That She Just Wasn’t Dialing Right

Employee Tried To Help A Coworker Who Complained About “Infinite Spaces” On Her Word Document, So He Went To Her Desk And Immediately Saw The Problem

Employee Received A Frantic Call From A Customer Whose New Docking Station Wasn’t Working, So He Tried To Troubleshoot It For An Hour

Tech Support Worker Answered A Routine Internal Help Desk Call, But Her Irate Coworker Refused To Share An ID Number And Expected The Issue To Be Solved

Applications Manager Was Sent To Install A Software Patch, And While He Was There, The Team Asked Him To Fix A Hardware System That No One Could Boot

IT Manager Saw HR Enter The Server Room With A Fire Inspector, But By The Time He Got To The Room, They Had Triggered The Smoke Detectors And Shut Down Every Critical System At Once

IT Contractor Rushed To The Local Deli After Staff Said Their Internet And POS Was Down, But When He Walked In, Everything Magically Worked

Customer Was Complaining That His Site Was Down And He Was Losing $1K Per Hour, So This Man Investigated And Found Out There Was No Real Problem

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Popular

IT Support Technician Told High School Intern To Restart His Computer, But The Intern Thought The Monitor Was The Computer So He Had To Walk Down Himself And Fix It

She Held Off Buying Festival Passes While Waiting for Her Friend’s Confirmation—Until the Cheaper Tier Completely Sold Out

They Looked Down on Him and Left Him With the Workload, so He Showed Up to the Presentation With Freshly Baked Treats

A Neighbor Demanded a Property Survey Before a Fence Was Built. It Backfired Immediately.

She Watched Her Parents Treat Her Sibling’s Milestones Like Miracles While Dismissing Hers, Leading to a Birthday Outburst