June 10, 2024 at 1:28 pm

Greedy Boss Refused A Promised Raise And Created A Bonus System Instead, So Employees Resigned And Made Sure The Company Faced A Loss

by Sarrah Murtaza

Source: Reddit/MaliciousCompliance/pexels/Yan Krukau

Asking for a raise is not a crime!

This guy wanted a small raise for his hard work in the company but his boss came up with a plan to avoid it entirely.

What happened? The boss and his company met a different low altogether!

Karma does know how to play it’s part. Let’s check out what happened.

Ok Boss, I will hit my KPIs!

This story came from 5 years ago when I worked for a small IT MSP company.

We had four full-time techs, with the “newest” tech having about 5 years of experience and me being the most seasoned tech with nearly 15 years of experience.

Between the four of us we managed about a thousand PCs and about 20 servers spread out over about 30 clients.

None of us were assigned to a specific client; we would all take turns grabbing whatever tickets came in.

All of our work was lump sum or contract work, so we never had to worry about how long a problem took to fix or how much it would cost the client.

They had it all figured out..

We had an Account Manager who handled all the billing and things with the clients.

It was a dream job for a tech; we got to show up and do our jobs and not have to deal with sales or billing any other client drama.

I not only had the most experience but was also the most self-motivated.

I would often come in early and get started on the tickets that came in after hours, and I would assist the other techs if they came across a complex problem.

Everyone, including the owner, referred to me as the “Senior Tech,” even though that wasn’t my title.

Their team worked well! Until…

After two years working there, I decided to talk to the owner about a raise.

I brought all kinds of information to our meeting, showing that I closed the most tickets and received the most positive feedback from a survey we sent our clients.

He agreed to give me a raise, but said he wanted to think about how much to give me and that he would get back to me.

He did his homework and made the most acceptable demand but his boss wasn’t willing to give in.

A few weeks later, he called a company meeting and announced that he had decided to change some things and that he would no longer be giving anyone raises. Instead, he would set up KPIs (Key Performance Indicators) and the entire tech team would receive weekly bonuses based on hitting those numbers.

This meant being graded in a group project!

I didn’t like this at all, as it meant my pay was dependent on the performance of everyone on the team and not just me.

I found out later one of the other techs had also asked for a raise, so this was the owner’s solution to pay us less.

The KPIs were simple enough.

The system wasn’t complex but achieving it was a task..

If a ticket came in, we had to acknowledge it within 15 minutes to achieve a score of 100. If we missed the 15-minute window, the score for that ticket was 0. There were a total of 10 things we had to hit, including how long the ticket was open before we marked it as complete. If the total score for the week was above 90 we each received a $100 bonus.

I saw major problems with this bonus system and I shared my concerns with the owner. He got very annoyed with me and said “Just hit the KPIs!”

Cue the Malicious Compliance

So they decided to rebel against it..

We all figured out pretty quickly how to game the KPI system. We could acknowledge a ticket in the system but it didn’t check if we had actually called the client.

We would just email and mark the ticket as “Reached out to the client.” A big issue is that sometimes a client would put in a low-priority ticket and ask that we schedule it for some time the following week, but that would make us miss our KPI. So we would start hounding the client to schedule it sooner, and if they were not available, we would simply close the ticket.

We quickly learned to hit our KPIs and start getting a bonus every week, however, it caused our customer service to drop, which is exactly what I had warned the owner of.

It was working out but at what cost?

During the previous 2 years, we had never had a complaint about our service, but now there were multiple complaints every week.

This whole process added a ton of stress to us, as we all started to fight when someone missed a KPI and we all started to work late on Fridays to try and get in those last few numbers.

After 2 months the owner finally realized he had made a mistake.

The boss could’ve known better but he lost his gems!

He removed the bonus system (without giving us a raise) and asked us to go back to how things were.

At this point, I was so stressed I had already started looking for another job, and we had lost 2 clients.

I was the first to put in my two weeks’ notice, but before I left the other three techs had all put in notice as well.

The last I heard the company had lost over half its clients and the owner had to bring in several new techs, paying them over 20% more than I had asked for my raise.

Yikes! That loss will forever haunt the boss!

If only he had given those boys a raise who served the company for over fifteen years, things wouldn’t have gotten that rough!

Let’s see what the Reddit community has to say about this karma story.

This person wants the bosses to know something very important!

Source: Reddit/MaliciousCompliance

This person sees KPIs as beneficial if used correctly

Source: Reddit/MaliciousCompliance

This person’s tech company works on KPIs as well.

Source: Reddit/MaliciousCompliance

This person has a strong opinion on the system.

Source: Reddit/MaliciousCompliance

This person adores the idea of KPIs

Source: Reddit/MaliciousCompliance

Better luck next time, boss man!

Thought that was satisfying? Check out what this employee did when their manager refused to pay for their time while they were traveling for business.