No refunds, huh…?

Well, that sure doesn’t sound good!

A Chicago woman named Alexi posted a video on TikTok and sounded off against Abercrombie & Fitch…and she sounds pretty worked up.

Alexi told viewers, “I am fuming. If you didn’t hear my rant on how Abercrombie is like scamming us, here’s a quick recap: On May 11th I ordered a bunch of clothes. On May 24th, I went to a physical location to return what didn’t work. A few days later, I called customer service because I hadn’t seen my refund come through.”

She was told the money would show up eventually…but it never did.

Alexi decided to get in touch with Abercrombie & Fitch again and explained, “They said they needed proof of the return and I needed to list out all the items I returned. So I sent that all over to them and they said I’ll hear back within 2-3 business days because they need to escalate it to their finance department.”

She continued to get the run-around from the company and told viewers, “So this is a PSA, if you shop at Abercrombie and need to return make sure: A, you get proof of the return and B, you get your money back because this is like ridiculous.”

Well, that’s not good…

Take a look at her video.

@artsialexi

Will i ever get my refund??? @abercrombie #abercrombie #scammeralert #psa

♬ original sound – Alexi | Chicago Creator

Alexi posted a follow-up video and said she finally did receive her refund, but she had some more complaints to lodge about the company.

@artsialexi

Replying to @medlinpe lesson learned: MAKE SURE YOU GET YOUR REFUNDS 👏 #abercrombie #update #psa #greenscreen

♬ original sound – Alexi | Chicago Creator

Here’s how TikTokkers reacted.

This person shared their thoughts.

Another individual chimed in.

And this person said this isn’t unique.

How frustrating!

If you liked that story, check out this video about a Dollar Store cashier who has had it with customers who argue over $4 products.