September 20, 2025 at 2:49 am

DoorDash Customer Was Charged For An Order That Never Showed Up After The Driver Got In A Car Accident

by Matthew Gilligan

woman talking to tiktok viewers

TikTok/@bittnia

Well, this is a weird one…

A TikTokker named Nia posted a video on the social media platform and she had quite a story to tell about an unusual experience she had with DoorDash.

woman talking about doordash

TikTok/@bittnia

Nia said she bought two bottles of wine through DoorDash and that her assigned driver messaged her and said that he’d been in an accident.

The TikTokker showed viewers a photo of the aftermath of the accident and said, “This is what I saw, broken glass, empty bottles, and he was gone.”

Nia explained, “Long story short, I did not get a refund. I checked today, and they said I was not getting a refund. I called five times and spoke to several customer service people. Some were very nice and some very mean. I got hung up on twice.”

broken bottles on a street

TikTok/@bittnia

Nia was told that she was on the hook for a $25 fee “for people who are underage or too intoxicated to receive a delivery.”

She explained, “Obviously, it wasn’t my fault, but I still have to pay the fee, so please tag DoorDash. I want my $30 back.”

woman talking to a camera

TikTok/@bittnia

Here’s the video.

@bittnia

@DoorDash ive been a dash pass member since 2021 u know meee

♬ original sound – ☁️nia☁️

This is what folks had to say on TikTok.

This person chimed in.

Screenshot 2025 08 16 at 5.25.11 PM DoorDash Customer Was Charged For An Order That Never Showed Up After The Driver Got In A Car Accident

Another TikTokker spoke up.

Screenshot 2025 08 16 at 5.25.51 PM DoorDash Customer Was Charged For An Order That Never Showed Up After The Driver Got In A Car Accident

And this individual shared their thoughts.

Screenshot 2025 08 16 at 5.26.35 PM DoorDash Customer Was Charged For An Order That Never Showed Up After The Driver Got In A Car Accident

That doesn’t seem fair, now does it…?

If you liked that story, check out this one about a 72-year-old woman was told by her life insurance company that her policy was worthless because she’d paid for 40 years. 🙁