January 25, 2026 at 4:22 pm

A Delivery Driver’s Customer Demanded Their Food Items Be A Certain Temperature, So They Delivered Them All Frozen

by Matthew Gilligan

man with frozen food

Shutterstock/Reddit

We all know that food delivery leads to a lot of hassle for people who work in that arena. Customers never seem to be happy and they certainly don’t have a hard time making their feelings know when they don’t get the service they think they deserve.

A delivery driver for a grocery store talked about what happened when a difficult customer demanded that his food be delivered at a certain temperature.

Read on and find out what happened.

A customer gets frozen milk, eggs and cheese.

“I work as a delivery driver for a store. People order groceries and the store collects them and I deliver them.

We have 5 cars driving on a typical day and every car has a freezer and a cooling unit on the roof. When people order they can send a message to the driver.

Oh, boy…

Today I had a customer and I got the feeling he is a giant jerk from the way he complained in the message that the food wasn’t cold enough last time (our cars stay around 4-7°C).

The customer stated that everything that is cold has to go to the freezer. So, in the freezer they went (-20°C). At this point I should mention that he was the last delivery. His food was in the freezer for ~1,5 hours.

When I arrived at his house I checked if the items were frozen. Yes, yes they were. Milks weren’t fully frozen but enough that you couldn’t drink them. I started to unload the bags on his door. He asked why 3 of the grocery bags were cold.

I told him that he asked them to be in the freezer. (I was right the whole time, he was and probably still is a jerk). Then he just starts ranting about I should know what he meant and swearing.

The proof is right here!

I showed him the printed receipt that stated that every item that has to be cool I have to put them in the freezer. The I thanked him and told have a good day with the biggest smile I could. He let out a little grunt and closed the door.

I could hear him swearing through the door. Then I gleefully walked to my car and went back to the store. He had already called there and complained. The worker who answered the phone told him the same thing I said. You asked for it and you got it what is the problem.

If he hasn’t been so rude in the message I would have just put his stuff in the back and make sure they are as cold as possible.

For those of you who think this was a little extreme; The message contained only very rude orders and slandering of my colleague.”

Here’s what people had to say on Reddit.

This person chimed in.

Screenshot 2026 01 03 at 3.43.23 PM A Delivery Drivers Customer Demanded Their Food Items Be A Certain Temperature, So They Delivered Them All Frozen

Another reader shared their thoughts.

Screenshot 2026 01 03 at 3.43.34 PM A Delivery Drivers Customer Demanded Their Food Items Be A Certain Temperature, So They Delivered Them All Frozen

This individual spoke up.

Screenshot 2026 01 03 at 3.43.44 PM A Delivery Drivers Customer Demanded Their Food Items Be A Certain Temperature, So They Delivered Them All Frozen

Another reader chimed in.

Screenshot 2026 01 03 at 3.43.57 PM A Delivery Drivers Customer Demanded Their Food Items Be A Certain Temperature, So They Delivered Them All Frozen

And this person shared their thoughts.

Screenshot 2026 01 03 at 3.44.09 PM A Delivery Drivers Customer Demanded Their Food Items Be A Certain Temperature, So They Delivered Them All Frozen

This customer got what he asked for…and he still wasn’t happy about it!

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.