Customer service often comes with unrealistic expectations from toxic customers.

The following story involves an employee who sometimes deals with demanding customers.

They wanted him to listen to old calls or recorded prompts that supposedly promised credits or free stuff.

When told no, some customers completely lose it.

Check out the full details below…

“Just listen to the calls!”

I get so sick and tired of customers asking me to listen to previous calls.

They supposedly want me to hear a representative promise a credit.

Or they want me to hear someone tell them they can get free crap they cannot actually get.

It happens all the time.

This employee does not have access to recorded calls.

The recording says, “Your call may be monitored or recorded.”

It does not say your call will be recorded.

We, phone jockeys, do not have access to listen to any calls.

That is just how it works. And even if we did, what am I supposed to do?

Put you on hold for 10 to 20 minutes while I listen to an entire call or two.

I am sure management would be thrilled. 🙄

Most customers would let it go, but some wouldn’t.

It makes no sense. No, I cannot send you call recordings.

Talk to a lawyer if you want those.

Most customers would let it go when I told them the call they wanted was not recorded.

The ones who did not eventually hung up after the following.

And these customers would curse and call him names.

They were calling me incompetent and cussing me out.

Some were threatening to sue my company.

Or… all of the above.

Fun times, fun times. 😛

Let’s read the responses of other people to this story.

This person makes a valid point.

Lol. This one gives their honest insight.

The guests are almost always lying, says this user.

A former call center supervisor speaks up.

Finally, this one makes sense, too.

Entitled customers think they can always get what they want.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.