How a Guest’s Shocking Midnight Request Left the Entire Night Shift Completely Baffled
It gave them a story to tell.
You have to be firm with some guests or they will walk all over you.
If he had booked the right room, this wouldn’t be an issue.
Believe it or not, hotel staff are people too!
Employees should be paid for overtime when they work overtime.
This adult man was throwing a temper tantrum like a toddler.
Sometimes, the simplest fix can make the biggest difference for guests.
Always double-check your reservations, people!
Some people need a mirror held up before they realize how they sound. This front desk agent held it up perfectly.
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