May 20, 2026 at 9:46 pm
A Strict Device Upgrade Policy Led to Unexpected Behavior From Employees
Never underestimate the creativity of customers who want a new phone.
Never underestimate the creativity of customers who want a new phone.
The application rate of that tour was likely off the charts.
There is literally nothing he could have done to please these people.
Keep evidence, especially if you know complying will backfire.
They don’t like it when you figure out how to beat the system.
The customer is supposed to always be right, NOT the supervisor.
If you’re going to fire someone, maybe write the letter first before deleting their account.
They definitely regret not listening.
Funny how “strict policy” softens when you pick the inconvenient option.
Maybe that teacher could learn something from the student.
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