May 20, 2026 at 9:46 pm
A Strict Device Upgrade Policy Led to Unexpected Behavior From Employees
Never underestimate the creativity of customers who want a new phone.
Never underestimate the creativity of customers who want a new phone.
Nothing ruins your night like unexpected overtime in retail.
15 is not 16, and 16 is not 18.
The verification process exists for a reason.
Making assumptions can really backfire.
If you want employees to work overtime, you need to make it worth it.
Sometimes, you need a script to survive work drama.
Taking the road less traveled can take a long time.
Even nieces aren’t above the rules when it comes to daycare diaper policies.
Nothing kills motivation faster than being the only one following the rules.
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