Tag: Tales From Tech Support

July 9, 2026 at 8:55 am

She Knew Exactly How to Fix the Customer’s Problem — Getting Them to Understand Was a Different Challenge Entirely

tech support workers troubleshooting a problem

Leading with an explanation could be helpful.

Read More »

July 8, 2026 at 1:46 pm

He Knew Every Quirk of His Gas Station’s Equipment and Kept It Running — IT Said Submit Tickets Instead — So He Did and Everything Fell Apart

Gas station worker

He should have kept his documentation to himself unless the company was willing to pay him for it.

Read More »

July 8, 2026 at 12:20 pm

An IT Worker Was Berated by His New Boss Because His “Numbers Looked Bad.” The Genius Malicious Compliance That Landed Him a Promotion Instead.

Tech support at work

His manager’s incompetence was the best thing that could happen to his career. 

Read More »

July 8, 2026 at 7:55 am

The Managerial Backfire: Why a Tech Support Pro Is Smiling After His Boss’s Contradictory Rules Triggered a System Meltdown

man sitting on the beach talking on the phone

I hope he got paid for that half hour phone call.

Read More »

July 8, 2026 at 6:55 am

She Set Up Two Printers Perfectly for a Faculty Member — He Asked to Speak to Her Supervisor Anyway

woman setting up a 3D printer

Not knowing can be stressful.

Read More »

July 7, 2026 at 3:55 pm

The New Hire Glitch: Why an IT Worker is Smirking After a Supervisor’s Urgent Request Turned Into a Total Tech Literacy Fail.

tech support worker unpacking a monitor

It’s funny that the supervisor didn’t think of that!

Read More »

July 7, 2026 at 6:55 am

An IT Worker Faced a “Worst Case Scenario” Fixing a Campus Printer. The Condescending Academic Attitude That Made the Shift Unbearable.

young woman repairing a printer

There’s nothing worse than a two-faced liar.

Read More »

July 6, 2026 at 5:20 am

The Ghost in the System: How a Simple Code Choice Made Back in the Day Created a Multi-Million Dollar Crisis for a Modern IT Team.

man working on a computer

Good thing they got this figured out!

Read More »

June 29, 2026 at 3:55 pm

He Had Plenty of Frustrating Days Running a College Computer Lab — But It’s the Students He Helped That He’ll Never Forget

computer lab with nobody in it

It definitely says a lot when a professor is impressed.

Read More »

June 29, 2026 at 11:55 am

“Let Me Speak to Your Boss”: How a Tech Support Worker Finally Got a Stubborn Customer to Connect to Their WiFi

employees working in a call center

I really do hope they record their calls.

Read More »

Page 4 of 31