August 19, 2023 at 10:43 am

‘This is robbing customers.’ A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didn’t Make It Right

by Matthew Gilligan

TikTokInstacartCharge This is robbing customers. A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didnt Make It Right

If you ever spend money for delivery using apps like DoorDash then you know that there are upcharges.

And sometimes those upcharges are HUGE.

Well, I guess the same goes for Instacart because a woman named Vanessa shared a video on TikTok where she talked about the hidden fees she was charged when she placed an order.

Screen Shot 2023 08 12 at 6.14.55 PM This is robbing customers. A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didnt Make It Right

Photo Credit: TikTok

Vanessa said, “Never using Instacart again. This is robbing customers. It’s bullshit and it’s straight up robbing people.”

She ordered groceries from a Ralph’s grocery store in Los Angeles and she realized that her Instacart receipt was much higher than what Ralph’s charged her.

Screen Shot 2023 08 12 at 6.15.08 PM This is robbing customers. A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didnt Make It Right

Photo Credit: TikTok

Vanessa showed screenshots comparing the charges between Ralph’s and Instacart and it was clear that Instacart’s upcharges are significant.

She said that the folks at Instacart told her, “We have an agreement with the supermarket and us to markup each and every single item you purchase through us [Instacart].”

Screen Shot 2023 08 12 at 6.15.40 PM This is robbing customers. A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didnt Make It Right

Photo Credit: TikTok

Take a look at what she had to say.

@vane.ssota Never using Instacart again. this is robbing customers. Its bullshit and it’s straight up robbing people #instacart #robbery ♬ original sound – Vanessa Flores

Here’s how folks reacted.

One person said they thought everyone already knew this…

Screen Shot 2023 08 12 at 6.17.47 PM This is robbing customers. A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didnt Make It Right

Photo Credit: TikTok

Another viewer said to go straight to the source when you want your groceries delivered.

Screen Shot 2023 08 12 at 6.18.07 PM This is robbing customers. A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didnt Make It Right

Photo Credit: TikTok

And this TikTokker offered up a good analogy about how this whole thing works.

Screen Shot 2023 08 12 at 6.18.31 PM This is robbing customers. A Woman Said Instacart Slapped Her With A $78 Upcharge And They Didnt Make It Right

Photo Credit: TikTok

It seems like around every corner, there’s yet another company claiming they’re helping you, but then they hurt you.

Don’t fall for the tricks!