March 28, 2024 at 3:43 am

Airbnb Bustomer Found Out His Host Violated the Rules After Giving Him A Bad Review, So He Reported Him And Cost Them Hundreds

by Matthew Gilligan

Source: Reddit/AITA/Unsplash/@stephen2002

People can be so weird…

One minute, everything is totally fine and the next, BAM!, you get hit with something like this out-of-nowhere Airbnb review.

Check out how this guy handled an Airbnb host who went off the rails for no reason.

Airbnb host left me an unfair review and it cost them hundreds.

“I recently attended a friend’s wedding a few hours away from home and the gf and I decided to get an airbnb so she could bring her dog.

We found a nice place that allowed pets, took off early from work and arrived Friday late afternoon. About 30 minutes later, the owner shows up to see how we’re doing while we have the dog on the porch. We make some small talk, and he mentions that we didn’t indicate we were bringing a dog.

Everything seemed to be fine.

I felt bad, as it was an honest mistake, and I’d never lie to someone to get out of paying the pet fee. We tell him that and offer to pay the $25 fee on the spot. He refuses to take the money, and says that he loves dogs and eventually heads out.

We don’t think too much else about it, but when we leave, we decide to give the place a much more thorough cleaning than was in the instructions. The dog didn’t chew any furniture or leave any other damage or mess, at least that we didn’t clean up.

In our minds the trip was a success and the Airbnb was a great fit. I got the email from them to leave a review and I left a 5 star review and said the house and the owner were great.

And then he saw it…

But then I saw his review of me, and a private message where he blasted me for not telling him that I was bringing a dog, how dogs causes them so much more work, and how we shouldn’t leave dogs alone in the house.

This didn’t sit well with me at all, since I thought we had handled this person to person when he came by on the first day.

I was, and still am happy to pay for the pet fee, and there was no indication anywhere on the posting that we couldn’t leave the dog alone for a few hours while we were at a wedding, nor did he say that while we chatted and told him we were here for a wedding.

For him to post that on my Airbnb profile felt like a cheap shot.

His GF noticed something in the fine print.

I responded to him that in the chat and said as much, and while Airbnb couldn’t do anything about the review since it didn’t violate any of their policies, my gf did point out that hosts aren’t supposed to show up to the property unannounced.

I had no idea and figured this was his property and he is allowed to show up, at least to check in with the guests. Normally I wouldn’t care, especially since it was a very cordial interaction, but since he took a cheap shot with my review, I decided to do the same.


I reached out to Airbnb support to tell them about his unannounced visit, and they forwarded it to their security team. I answered a few questions about the interaction, and they spoke to him.

A week or so later they let me know that he was in violation of their policy, and they refunded me 2/3 days of the stay, which came out to about $200. All because of a bad review.”

Let’s see what folks had to say about this.

This person shared their own story.

Source: Reddit/AITA

Another reader talked about hotels vs. Airbnbs.

Source: Reddit/AITA

This individual hit the nail right on the head.

Source: Reddit/AITA

This person spoke up.

Source: Reddit/AITA

This reader talked about their Airbnb experience…

Source: Reddit/AITA

Mess around and find out!

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.