Verizon Customer Said She Was Charged $10 To Pay A 16 Cent Charge Over The Phone. – ‘I could pay $15 more dollars to have $25 refunded.’
Hmmmm, that doesn’t sound right…
A woman took to TikTok to put Verizon on blast because of an outrageous transaction she was forced to make with the phone company.
She said she got an email from Verizon that she owed 16 cents. She tried to pay online, but when that didn’t work, she decided to call and pay by phone because she didn’t want to get a late fee.
She explained, “I called on the phone, asked, ‘Hey, what’s the $0.16 for?’ The person on the phone couldn’t tell me. I said, ‘I can’t log into my account. I’m just going to pay this’…And they said, ‘OK, yeah, sure, no problem.’”
And that’s when she was told she’d be charged an additional $10 because she was paying over the phone with the help of an agent.
She explained more in the comments of the video.
She wrote, “I called back and was initially told that they are unable to refund an amount of less than $25 and that I could pay $15 more dollars to have $25 refunded.”
She also wrote, “The guy figured out he could waive the 16 cents (this should have happened yesterday) but I have to call my bank to dispute the charge.”
Jeez…
Check out the video.
@estrangedaunt Hey Verizon, give me my $10 back #verizon #verizonpartner #verizonwireless #verizonsuperbowlsweeps #verizonfios #verizonbusiness #verizoninnovativelearning
Here’s what people had to say about this story.
This viewer thinks she needs to file a complaint.
Another individual had a similar story.
And this TikTokker thinks she needs to speak to a manager.
I don’t think I’d be doing business with them anymore.
No way!
If you liked that story, check out this one about a 72-year-old woman was told by her life insurance company that her policy was worthless because she’d paid for 40 years. 🙁
