A Rude Customer Demanded Faster Service From A Trainee, But She Got The Slowest Checkout Of Her Life Instead
by Benjamin Cottrell
Training on a new job can be overwhelming, especially when dealing with impatient customers.
Unfortunately for one demanding woman, she picked the wrong day to rush a trainee still getting the hang of things — because, as it turns out, they had all the time in the world!
Read on for the full story!
She Demanded I Hurry Up!
When I worked for a resort one year, they became short on cashiers.
My managers noticed that I was fast at whatever tasks I was given, so they made the glorious decision to have me trained on the cash register.
They tried to make the best of their new assignment, although the circumstances weren’t ideal.
Oh joy!
I wasn’t happy but had no choice.
My co-worker, T, was tasked with training me.
T was a slightly older male who was very goofy, funny, and always inappropriately hit on me.
My managers gave me an “I’m Earning My Ears” tag to put over my name tag so guests would know I was in training.
Due to the complex nature of the resort, training was no easy task.
T and I headed to the dining area, and my cashier training began.
Like many resorts, this one had multiple restaurants or bays to eat at, each serving different things.
It also had a bakery/store, which made the register item list quite long and divided over five pages.
T said I would eventually memorize where everything was as I got better.
Things were going well, and I was progressing nicely.
Things were going well enough, until the trainee faced a rude customer.
Most guests were quite reasonable and understanding when they realized I was still learning.
Some even gave words of encouragement, which I appreciated greatly.
But then, a thin woman with a pointy nose and a frown walked into my line.
Her order was a bit complicated, which required more time.
She had quite a few items, including food and non-food items I wasn’t familiar with.
The merchandise items, such as mugs and plastic decorative cups, were in a different location from the food items, so T had to point them out to me.
But of course, this customer was in quite the rush.
He then returned to the main page and had me do the steps by myself.
The woman let out an exasperated breath.
T and I turned to look at her.
Woman: Can you HURRY up?! 😤
Me: I apologize, I’m training.
Woman: I don’t care! I have other things to do!
So the trainee knew exactly what they needed to do.
Well, my petty box was immediately turned to “on” as I grabbed her first item.
I sloooowly scanned it.
I grabbed the mug, turning it over ever so slowly to find the price.
Like a paralyzed slug, I slowly found the proper merchandise page and rang up the item.
This made her even madder.
The woman’s face turned a brilliant shade of red while T struggled to suppress his laughter.
When possible, I kept eye contact with her as I took my sweet time ringing up each of her items like a blind sloth.
She was seething as I narrowed my gaze before giving her the total.
The trainee was determined to draw this out as long as possible.
She angrily threw her card down on the counter. I picked it up, taking my time completing the transaction before tossing the card and receipt back on the counter.
Me: Have a magical day! ☺️
Woman: 😡
T: 😂
Service with a smile!
Reddit is sure to get a kick out of this one!
When you work a high-stress customer service job, even the smallest things bring joy.
When a rude customer tells you to speed up, you go even slower than you were going before!
Customers should never underestimate just how petty cashiers are.
Her purchase eventually made it out of the register, but not before her temper exploded completely.
Sometimes, the best way to handle impatience is to take your sweet, sweet time.
If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.
Categories: STORIES
Tags: · aita, bad customers, customer service, customer service jobs, disneyworld, impatience, job training, picture, reddit, rude customers, theme park, top

Sign up to get our BEST stories of the week straight to your inbox.