Apparently, some employees are not properly informed about what Helpdesk is.

This man was working at his very first IT helpdesk job.

He got a call from accounts payable asking for help in processing payments.

He was confused, but later found out that the other employee didn’t know what “Helpdesk” really meant.

Read the full story below for all the details.

We should probably clarify helpdesk is for IT issues.

This is going back to my very first IT Helpdesk job around 2004 to 2005.

I was on the IT Helpdesk, taking phone calls.

“Hello, (company) Helpdesk, this (My Name).”

“Hey, this is Steve from accounts payable.” (Probably not his real name.)

This employee asked what the issue was.

“Sure, what seems to be the issue?”

“I’ll send you through a list of accounts that need being paid.

When do you think you can complete them by?”

“Umm… I’m not sure I follow.”

He asked what error message they were getting.

“Is there an issue with the system?

Are you getting a particular error message?”

What’s the issue you are facing?”

“No, these just really need to be processed by the end of the week.”

Turns out, the other guy thought Helpdesk could “help” finish their work.

Long story cut short, Steve saw Helpdesk.

And he thought Helpdesk meant it was there to help you if you couldn’t complete your work.

It was not for IT related issues.

Let’s read the responses of other people to this story.

This user shares their personal thoughts.

Seriously???

This one has a valid question.

Lol. Here’s another funny remark.

Finally, another IT specialist shares their experience.

Some people think IT means “It’s Their” job. Lol.

If you liked that story, check out this post about an oblivious CEO who tells a web developer to “act his wage”… and it results in 30% of the workforce being laid off.