Tag: call transfer

March 16, 2026 at 11:49 pm

Tech Support Agent Refused To Transfer Customer To Apple Support Because It’s Not Possible From Their Phone System, But The Customer Insisted It Was Done Before And Demanded A Supervisor

Man working tech support, trying to help a customer

He was right to refuse.

February 10, 2026 at 12:35 pm

Call Center Employee Had To Call Another Center To Resolve An Issue, But The Transfer Journey They Went Through Proved Too Much For One Call Handler

Guy shouting down a phone

It seems to have really got to one guy.

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