Instead of being in a bad mood about it, he found a second way to take advantage of the situation.
This customer service rep retained the customer… just not the way they planned!
Bad bosses never miss an opportunity to shoot themselves in the foot.
HR causes more problems than it fixes.
The boss learned that night that unclear orders can lead to very clear consequences.
Oh, I’m sorry. Was I bothering you?
Sadly, bad management is the same everywhere.
Managers think they have all the power, but not in this story.
Sometimes, people just need an impetus to make (track) changes.
Make people happy, and they will reward you for it.
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