Tales From Tech Support Archives

February 24, 2026 at 10:55 pm

IT Team Spent Hours Troubleshooting A Morning Network Outage, And It Turned Out An External Contractor Had Created A Network Loop By Powering Down The Wrong Switch Every Day

Man holding a laptop fixing the network so it won't shut off every morning

That was so drawn out.

February 24, 2026 at 6:55 pm

IT Engineer Warned His Boss About MFA Access Before Going On A Three-Week Vacation, But His Boss Wouldn’t Listen, So When The Systems Failed And He Couldn’t Help, Management Finally Changed The Policy

IT engineer on phone to work while on vacation because there's a problem

The boss asked for it.

February 23, 2026 at 5:48 pm

Adult Son Fixed His Mother’s Internet Remotely, But When He Heard The Disappointment In Her Voice, He Broke It Again On Purpose And Accepted The Home Cooked Meal She Promised Him

Man smiles on the phone as he makes dinner plans with his mom

He really made her day.

February 23, 2026 at 7:47 am

Remote IT Specialist Was Asked To Fix A Spreadsheet, But The Team Lead Sent Him A Link To Her Desktop And He Had To Use A Faucet Analogy To Get His Point Across

Man turning on the water in his kitchen sink to prove a point

That was the best response.

February 21, 2026 at 12:35 pm

The Client Wouldn’t Complete Basic Troubleshooting, So They Dispatched And Fixed The Problem In Seconds, Costing The Client Over $10,000

If they had followed instructions, this could have been avoided.

February 21, 2026 at 3:45 am

Friend Asked For Help Running A Critical Device On 5v, So This Man Thought Of A Solution And MacGyvered The Power Source From A Car Charger

The difference between disaster and success is a creative solution using the tools you have on hand.

February 18, 2026 at 9:46 pm

A New IT Guy Was Deleting An Unused Vlan From A Switch Configuration, But It Took Down The Entire Network Until His Boss Could Show Him How To Fix It

He broke it, but was able to get it fixed right away.

February 17, 2026 at 5:47 am

IT Employee Was Told That His Coworker’s Files Were Stuck Transferring, But Then He Realized The Person Had Been Watching Their Camera Battery Drain

Screen with coding written on it because files are being downloaded

That poor lady!

February 16, 2026 at 10:55 pm

Tech Support Employee Was Asked By His Friend To Fix Her Netflix TV Box, But When He Couldn’t Make It In Time, She Called Google And Someone From Their Tech Support Department Fixed The Issue For Her

Google home screen on a device that resembles a phone or tablet

She got really lucky!

February 16, 2026 at 7:55 pm

IT Employee Forgot The Keyboard And Mouse For His Coworkers New Setup, So When She Asked About How To Use It, He Joked About Her Needing A Neural Implant

Man sitting at the table in the break room feeling bad he made her cry

The joke was actually funny.

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Tag: Tales From Tech Support

IT Team Spent Hours Troubleshooting A Morning Network Outage, And It Turned Out An External Contractor Had Created A Network Loop By Powering Down The Wrong Switch Every Day

IT Engineer Warned His Boss About MFA Access Before Going On A Three-Week Vacation, But His Boss Wouldn’t Listen, So When The Systems Failed And He Couldn’t Help, Management Finally Changed The Policy

Adult Son Fixed His Mother’s Internet Remotely, But When He Heard The Disappointment In Her Voice, He Broke It Again On Purpose And Accepted The Home Cooked Meal She Promised Him

Remote IT Specialist Was Asked To Fix A Spreadsheet, But The Team Lead Sent Him A Link To Her Desktop And He Had To Use A Faucet Analogy To Get His Point Across

The Client Wouldn’t Complete Basic Troubleshooting, So They Dispatched And Fixed The Problem In Seconds, Costing The Client Over $10,000

Friend Asked For Help Running A Critical Device On 5v, So This Man Thought Of A Solution And MacGyvered The Power Source From A Car Charger

A New IT Guy Was Deleting An Unused Vlan From A Switch Configuration, But It Took Down The Entire Network Until His Boss Could Show Him How To Fix It

IT Employee Was Told That His Coworker’s Files Were Stuck Transferring, But Then He Realized The Person Had Been Watching Their Camera Battery Drain

Tech Support Employee Was Asked By His Friend To Fix Her Netflix TV Box, But When He Couldn’t Make It In Time, She Called Google And Someone From Their Tech Support Department Fixed The Issue For Her

IT Employee Forgot The Keyboard And Mouse For His Coworkers New Setup, So When She Asked About How To Use It, He Joked About Her Needing A Neural Implant

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