An IT Visit Turned Hostile When an Employee Smashed a Key Flash Drive
Someone deserves consequences, but it’s not the tech support guy.
Someone deserves consequences, but it’s not the tech support guy.
If your manager is confused, use smaller words.
Nobody likes to look stupid even if they are.
This guy sounds like he’s a lot of fun to deal with…
There’s a bigger issue here than the customer service rep can handle.
If tech support can’t figure it out, you need a new machine.
Sometimes, the biggest tech problem is having too much budget and not enough reason.
Often, the missing piece of the puzzle is hiding in plain sight.
Solving a repair mystery rarely requires more effort, just a willingness to look somewhere new.
Some tech problems are, in fact, caused by gravity.
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