Some customers think employees can break store policy just because.

If you were working in a store that had a 6-week return policy, would you ever make an exception and allow a customer to return an item if it had been longer than 6 weeks, or would you refuse to risk your job by breaking the rules?

This man is working at a bookstore that implements a 6-week return and exchange policy.

A woman tried to return a book months past the deadline.

Keep reading to see how he handles this situation.

The day a lady wanted me to risk getting fired so she could get a refund.

This happened yesterday and it’s still annoying me.

I work at a bookstore, and we have a 6-week return/exchange policy for items.

Simple enough, right?

99% of the time, it is not a problem, but then this lady walks in yesterday.

Here’s how the conversation between this man and the customer went.

Customer: “So, I brought this book a while back and I just wanted to get a refund. I was away for a vacation during that time though.”

Me: “Yep, shouldn’t be a problem. Just let me look at the receipt.”

At this point, I notice that she brought this book way back in April, so clearly, it  was outside the 6-week limit.

Me: “Unfortunately, I cannot accept this book as a refund as it is has passed the 6-week return time frame.”

He told her that it’s against company policy.

Customer: “Well, can I at least get store credit or something?”

Me: “I can’t do that for you, sorry. As it’s against company policy. I could also get into trouble for attempting to do it.”

Customer: “Well, I think that’s poor customer service on your part and you should do better.”

He also explained that he could lose his job for giving her $20.

Me: “On the receipt, it says we can only do a refund within 6 weeks (god forbid they actually read the things). And I, as a worker here, do not decide company policy or create it. I just follow it. Plus, if I tried doing this, I could get fired and loss my job, so you can get $20 back.”

She then stomped off, muttering about how poor my company is.

I just shook my head at, once again, a customer assuming that I am able to ignore company policy and get away with it.

At least she didn’t ask to speak to a manager!

Let’s read the responses of other people on Reddit to this story.

This user shares their personal thoughts.

A tailor speaks up about a similar experience.

They really have nothing to complain about.

This person shares the response they give to customers.

Finally, here’s an honest opinion from this person.

It’s not worth losing your job just so a customer can get $20 back.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.