She Knew Hotel Night Shifts Could Get Weird, And One Call Took the Title for Strangest of Them All
She went with her gut.
She expected the entire line to wait.
That was not good customer service.
Losing that customer would actually be a huge win.
Standing up for what’s right isn’t easy, but someone’s got to do it.
Blaming the front desk employee won’t solve the problem.
You never know when your skills will become someone’s lifeline.
We all have those moments when our brain forgets how to act like a brain.
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