Employees Ordered to Follow a New Phone Script With Zero Exceptions, so They Begin Answering Every Call Using Their Boss’s Name
Punishing people for asking questions is never the sign of a good manager.
Punishing people for asking questions is never the sign of a good manager.
Oftentimes customers try to out play the system but fail miserably. This guy shares how a customer wanted more money as refund than they had spent. Check out how he dealt with this customer. “Why can’t you refund me what it costs now?” — A tale as old as time Customer calls, says there’s an…
Somebody’s secretly happy here!
Get a life.
That’s one way to solve a problem!
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