tales from call centers Archives

April 26, 2026 at 11:24 am

Customer Service Rep For A Home Security System Tries To Help A Customer Troubleshoot An Issue, But There Isn’t Much He Can Do Since They Aren’t Home

The customer isn’t always right.

April 19, 2026 at 1:20 pm

Supervisor Arrived Two Hours Late, And Then Wrote Up The Person She Was Supposed To Replace For A Dress Code Violation

Some people think they’re above the rules.

April 12, 2026 at 8:15 pm

Manager Investigated A Renewal Complaint From A Policyholder’s Husband And Learned The Man Accessed The Policy, So He Got Himself Sacked

Call center employee wearing a hedset and looking at his laptop

What you think is a shortcut can turn into a problem really quick.

April 11, 2026 at 8:15 pm

Call Center Supervisor Asked Loud Agent To Lower Her Voice, But After She Refused Orders And Insulted Coworkers, She Was Fired

Woman reading her message, shocked at what she sees

Sounds like she needed to go.

April 7, 2026 at 10:15 pm

Call Center Employee Asked Caller To Provide His Full Account Number Before Transferring To A Supervisor, But The Caller Refused To Verify His Identity And Threatened To Get Her Fired

Woman working in a call center, upset with how a customer is speaking to her

That was totally unprofessional.

April 7, 2026 at 7:15 pm

Call Center Employee Investigated Customer’s Claim That Men In A Van Stole Her Internet Cable, But After Checking Technician Notes, She Found The Line Had Been Removed During A Scheduled Upgrade

Old white van parked outside of a business

What a funny call.

April 7, 2026 at 3:23 pm

Insurance Agent Explained That A Driver’s Policy Was Cancelled For Undeclared Car Modifications, And The Driver Complained It Was Cheating After Learning The Company Checked A Car Show

Pretty blue Audi that's been heavily modified to enter car shows

Calls like this must be fun.

April 6, 2026 at 1:20 pm

Employee Recently Started Working The Night Shift, But She Heard Several Scary Stories From Her Teammates Who Have Worked There For Awhile

Office ghost stories will test your courage and sanity.

April 3, 2026 at 12:55 am

Woman Wanted To Hire A Lawyer After Running A Red Light, But The Law Firm Employee Hung Up On Her For Being Unreasonable

She messed up on so many levels!

April 1, 2026 at 8:35 pm

Insurance Employee Handles Multiple Phone Calls From Clients, But Two Of Them Hung Up On Her

I guess they didn’t really want help after all.

TwistedSifter

The best of the internet, sifted, and sorted.

Tag: tales from call centers

Customer Service Rep For A Home Security System Tries To Help A Customer Troubleshoot An Issue, But There Isn’t Much He Can Do Since They Aren’t Home

Supervisor Arrived Two Hours Late, And Then Wrote Up The Person She Was Supposed To Replace For A Dress Code Violation

Manager Investigated A Renewal Complaint From A Policyholder’s Husband And Learned The Man Accessed The Policy, So He Got Himself Sacked

Call Center Supervisor Asked Loud Agent To Lower Her Voice, But After She Refused Orders And Insulted Coworkers, She Was Fired

Call Center Employee Asked Caller To Provide His Full Account Number Before Transferring To A Supervisor, But The Caller Refused To Verify His Identity And Threatened To Get Her Fired

Call Center Employee Investigated Customer’s Claim That Men In A Van Stole Her Internet Cable, But After Checking Technician Notes, She Found The Line Had Been Removed During A Scheduled Upgrade

Insurance Agent Explained That A Driver’s Policy Was Cancelled For Undeclared Car Modifications, And The Driver Complained It Was Cheating After Learning The Company Checked A Car Show

Employee Recently Started Working The Night Shift, But She Heard Several Scary Stories From Her Teammates Who Have Worked There For Awhile

Woman Wanted To Hire A Lawyer After Running A Red Light, But The Law Firm Employee Hung Up On Her For Being Unreasonable

Insurance Employee Handles Multiple Phone Calls From Clients, But Two Of Them Hung Up On Her

Latest

Man Starts New Job, Discovers It’s Different Than Expected and Gets Fired on First Day

The Shirk Report – Volume 895 – June 4

A Seamstress Caught a Horrific Flu While Altering a Friend’s Dress, and the Friend Gave Her Attitude Over a Minor Delay

Man’s Poorly Planned Trip Leads Him to Try a Sneaky Travel Scheme With a Friend

A Landlord Demanded a Military Spouse Move Her Garden Into the Ground—So She Unleashed an Incurable Botanical Nightmare

Popular

Family Living Outside HOA Refuses to Remove Tree and Lights Despite Neighbor Pressure

Bus Driver Keeps Covering Weekend Trips While Coworker Refuses Saturdays, so He Finally Says It’s Someone Else’s Turn

Customer Service Rep For A Home Security System Tries To Help A Customer Troubleshoot An Issue, But There Isn’t Much He Can Do Since They Aren’t Home

Bank Customer Closes Account After Being Told He Must Make Another Transaction to Validate Parking

Employee Has to Work on a Holiday, but When HR Claims You Can’t Get Paid Overtime, the Boss Has a Suggestion