Tag: Tales From Tech Support

December 19, 2025 at 9:48 pm

Employee Tried To Help A Customer Cancel Their Service, But They Refused To Give Any Info And Demanded A Transfer That Couldn’t Be Made Without It

Employee wearing headset is working on his laptop

You can’t help someone who insists on speed-running their own inconvenience.

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December 19, 2025 at 1:55 pm

Employee Installed Early Mac Network In A Small School District Office, But One Worker Kept Throwing Away Essential Parts So He Constantly Had To Fix It

An old computer plug

Sometimes, a little humor can save you time and sanity.

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December 19, 2025 at 11:35 am

Employee Helped Customer Support With Tech Setup Because She Didn’t Understand The Basics, So He Ended Up Explaining NumLock And ScrollLock

Computer keyboard

To master technology, you need to go back to the basics.

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December 19, 2025 at 7:35 am

Employee Opened An Equipment Box That A Retiring User Returned To Them, And It Exploded In Front Of Him Like A Huge Jack-In-The-Box

Person opening a box

Some boxes contain shocking surprises!

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December 18, 2025 at 6:55 pm

Young Woman Can’t Figure Out A Laptop Issue, So An IT Pro Found A Simple Fix That Even A Child Could Understand

girl in headset and glasses smiling at the camera

Never a dull moment when broken technology is involved.

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December 18, 2025 at 1:55 pm

Employee Discovers That A Video Machine’s Timecode Is Off, But It Isn’t An Easy Problem And Takes A Couple Tries To Finally Fix

video editor looking at computer monitor

Not all answers are straightforward at first.

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December 18, 2025 at 11:35 am

IT Worker Tried To Solve A Client’s “Haunted” Keyboard, Then Learned It Was Buried Under Stacks Of Paperwork And Files That Were Holding The Keys Down

Skeleton sitting at a keyboard, pressing buttons

That’s the best story!

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December 18, 2025 at 1:55 am

Husband Helps His Wife With Her New Free Computer, But She Won’t Accept That The Battery Doesn’t Function And Loses All Her Work

Man with a shocked expression on his face

That light isn’t a decoration.

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December 17, 2025 at 11:15 pm

IT Friend Discovered Their Buddy’s Laptop Was Overheating Because It Was Suffocating Under Blankets, So They Cleaned It And Stopped The Meltdown

Woman using her laptop on the bed, under all the blankets

Bet she won’t do that again!

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December 17, 2025 at 8:55 pm

Call Center Worker Relieved To Quit Her Job, And Also Witness Her One-Year-Old Using Way More Common Sense Than Her Former Customers

Woman showing her baby a computer

Proud mom

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