Tales From Tech Support Archives

January 4, 2026 at 12:45 am

Service Desk Technician Tries To Help A New Team Access A Shared Account, But A Supervisor Insists One Login Should Have Multiple Passwords

IT worker wiping his face because he has no idea what the person wants.

This sounds complicated!

January 3, 2026 at 1:55 pm

Security Guard Reported That His Camera System Wouldn’t Let Him Log In, So An IT Guy Looked Into It And Found An Easy Fix

Users are often their own biggest enemy.

January 3, 2026 at 11:35 am

A Customer Called In About A Service Outage And Demanded A Bill Credit, But When He Said He Could Fix The Issue She Declined And Wanted The Billing Department

Just let him fix your problem, lady.

January 3, 2026 at 5:45 am

An Executive Keeps Saying She Isn’t Getting Emails, But This IT Worker Realizes She Wasn’t Following His Instructions

Chief of Weaponized Incompetence

January 2, 2026 at 7:46 pm

Employee Called The Help Desk To Locate A File, But When The Tech Told Her How To Find It, She Got Upset And Hung Up

IT guys are expected to just work magic.

January 2, 2026 at 2:35 pm

Employee Was Given Unlimited Overtime To Create A Presentation For An Important Client, And He Absolutely Nailed The Assignment

smiling man looking at a computer monitor

With enough overtime and determination, you can accomplish anything!

January 1, 2026 at 3:55 am

Technical Help Desk Employee Knows That Customer Often Lie About What Happened, But The Customer This Guy Encountered Just Didn’t Care

Why are so many users like this?

December 31, 2025 at 2:35 pm

Company Tells IT Workers They Have To Work Overtime Without Pay, But The Employees Know It’s Illegal And Work With A Lawyer To Get A Big Payday

tech support workers looking at computer monitors in a server room

The law was definitely on their side!

December 30, 2025 at 11:55 pm

His Dad Assured Him Twice That All Printer Cables Are Connected Properly And It Still Won’t Work, But This Man Later Found Out That One USB Cable Wasn’t Plugged In

Why users lie to tech support is beyond comprehension.

December 30, 2025 at 10:35 pm

User Called To Troubleshoot His “Broken” Wireless Monitor, So Tech Support Had To Repeatedly Explain That It Just Needed To Be Plugged Into A Power Source

Man with headset looking at his computer screen

Tech innovations move so fast, it takes a while for users to keep up.

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Tag: Tales From Tech Support

Service Desk Technician Tries To Help A New Team Access A Shared Account, But A Supervisor Insists One Login Should Have Multiple Passwords

A Customer Called In About A Service Outage And Demanded A Bill Credit, But When He Said He Could Fix The Issue She Declined And Wanted The Billing Department

An Executive Keeps Saying She Isn’t Getting Emails, But This IT Worker Realizes She Wasn’t Following His Instructions

Employee Called The Help Desk To Locate A File, But When The Tech Told Her How To Find It, She Got Upset And Hung Up

Employee Was Given Unlimited Overtime To Create A Presentation For An Important Client, And He Absolutely Nailed The Assignment

Technical Help Desk Employee Knows That Customer Often Lie About What Happened, But The Customer This Guy Encountered Just Didn’t Care

Company Tells IT Workers They Have To Work Overtime Without Pay, But The Employees Know It’s Illegal And Work With A Lawyer To Get A Big Payday

His Dad Assured Him Twice That All Printer Cables Are Connected Properly And It Still Won’t Work, But This Man Later Found Out That One USB Cable Wasn’t Plugged In

User Called To Troubleshoot His “Broken” Wireless Monitor, So Tech Support Had To Repeatedly Explain That It Just Needed To Be Plugged Into A Power Source

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Service Desk Technician Tries To Help A New Team Access A Shared Account, But A Supervisor Insists One Login Should Have Multiple Passwords

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