Tales From Tech Support Archives

December 21, 2025 at 9:48 pm

Employee Took A Tech Support Call During A Wildfire In The Midwest, And Learned That The Customer Thought He Was Literally The Internet

Woman talking to someone on the phone while looking at her laptop

If the Internet were a person…

December 21, 2025 at 5:49 pm

Employee Fixed A Simple System Issue For A Kind User, And He Unexpectedly Got An Incredibly Heartwarming Thank You For His Efforts

Man happily talking to a customer in front of his computer

The quickest fixes often leave the warmest feelings.

December 21, 2025 at 11:35 am

Employee Took A Call From Accounts Payable Expecting A Computer Error, But The Caller Thought Helpdesk Could “Help” Do His Job

Man with a headset working on his laptop

Some people think IT means “It’s Their” job. Lol.

December 19, 2025 at 11:15 pm

Employee Tried To Explain That Monitors Need Power, But His Manager Insisted They’re “Magical Devices” That Work Without Being Plugged In

Work setup with monitor, keyboard, and mouse

Turns out the only thing that was unplugged was common sense.

December 19, 2025 at 9:48 pm

Employee Tried To Help A Customer Cancel Their Service, But They Refused To Give Any Info And Demanded A Transfer That Couldn’t Be Made Without It

Employee wearing headset is working on his laptop

You can’t help someone who insists on speed-running their own inconvenience.

December 19, 2025 at 1:55 pm

Employee Installed Early Mac Network In A Small School District Office, But One Worker Kept Throwing Away Essential Parts So He Constantly Had To Fix It

Sometimes, a little humor can save you time and sanity.

December 19, 2025 at 11:35 am

Employee Helped Customer Support With Tech Setup Because She Didn’t Understand The Basics, So He Ended Up Explaining NumLock And ScrollLock

To master technology, you need to go back to the basics.

December 19, 2025 at 7:35 am

Employee Opened An Equipment Box That A Retiring User Returned To Them, And It Exploded In Front Of Him Like A Huge Jack-In-The-Box

Some boxes contain shocking surprises!

December 18, 2025 at 6:55 pm

Young Woman Can’t Figure Out A Laptop Issue, So An IT Pro Found A Simple Fix That Even A Child Could Understand

girl in headset and glasses smiling at the camera

Never a dull moment when broken technology is involved.

December 18, 2025 at 1:55 pm

Employee Discovers That A Video Machine’s Timecode Is Off, But It Isn’t An Easy Problem And Takes A Couple Tries To Finally Fix

video editor looking at computer monitor

Not all answers are straightforward at first.

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Tag: Tales From Tech Support

Employee Took A Tech Support Call During A Wildfire In The Midwest, And Learned That The Customer Thought He Was Literally The Internet

Employee Fixed A Simple System Issue For A Kind User, And He Unexpectedly Got An Incredibly Heartwarming Thank You For His Efforts

Employee Took A Call From Accounts Payable Expecting A Computer Error, But The Caller Thought Helpdesk Could “Help” Do His Job

Employee Tried To Explain That Monitors Need Power, But His Manager Insisted They’re “Magical Devices” That Work Without Being Plugged In

Employee Tried To Help A Customer Cancel Their Service, But They Refused To Give Any Info And Demanded A Transfer That Couldn’t Be Made Without It

Employee Installed Early Mac Network In A Small School District Office, But One Worker Kept Throwing Away Essential Parts So He Constantly Had To Fix It

Employee Helped Customer Support With Tech Setup Because She Didn’t Understand The Basics, So He Ended Up Explaining NumLock And ScrollLock

Employee Opened An Equipment Box That A Retiring User Returned To Them, And It Exploded In Front Of Him Like A Huge Jack-In-The-Box

Young Woman Can’t Figure Out A Laptop Issue, So An IT Pro Found A Simple Fix That Even A Child Could Understand

Employee Discovers That A Video Machine’s Timecode Is Off, But It Isn’t An Easy Problem And Takes A Couple Tries To Finally Fix

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