Their Department Was Reassigned to Tier-3 Technical Support Over Night—Then Their Manager Denied All Training and Demanded SLA Compliance
“Me first and then customer” – this oughta do well.
“Me first and then customer” – this oughta do well.
That was really bad, but it could’ve been worse.
Following directions isn’t that hard.
Evidence is key.
Those definitely sound like frustrating experiences!
This sounds like an awful place to work.
Assuming you know what you’re doing when you really don’t can create a lot of problems.
I bet the customer would’ve been nicer if he’d realized who he was talking to.
It was good revenge for trying to force the employees to work on their day off.
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