Tech support isn’t magic, you have to explain the problem you’re having.
It’s funny how often this happens.
They got lucky with him.
This caller got a crash course in computer lingo.
Come on man, you have to give him something to work with.
Sometimes it is the simplest things that get the job done.
When it comes to customer service, you need a lot of patience to deal with difficult customers.
After that fateful shift, the boss never questioned cross-training again.
That was so drawn out.
He really made her day.
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