Customer service employees deserve to be respected as much as customers.
What a positive experience!
Retail employees need a badge of honor at this point.
But the environment was getting toxic, and they couldn’t ignore it anymore.
Judging by appearances can cost you a sale.
The manager made the right decision.
Someone had to call them out, or they would feel even more entitled to behaving like this in public.
Just because he was offended, it doesn’t mean he was right.
It’s a classic ‘barking at the wrong tree’ kind of situation.
She’s better off accepting this dynamic can improve but will probably not change.
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