December 12, 2025 at 5:45 am
Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The Script”
Conversational is better than robotic.
Conversational is better than robotic.
Ultimately, she got her pizza order but lost her pride!
A real battle of wits
Her manager really had her back.
The best response to an annoying caller is an annoying prank.
This story really hit a nerve with people.
She handled it perfectly!
Not all scripts are well-written.
This customer service rep retained the customer… just not the way they planned!
Are they sure her name isn’t Karen?
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