Tag: tales from call centers

February 14, 2026 at 11:49 pm

Call Center Employee Was Dealing With A Rude And Uncooperative Customer Who Refused To Do A Simple Verification, So She Tried To “Reset” The Conversation

Call center worker smiling while working

Sometimes, the fastest fix is pretending to be friends.

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February 14, 2026 at 6:55 pm

Woman Was Dealing With An Entitled Caller Who Was Recording, Intimidating, And Yelling At Her, But She Stayed Calm And Professional

Irate woman talking to someone on the phone

Spoiler: Even if you shout louder, the rules won’t change.

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February 12, 2026 at 5:47 am

New Employee Thought She Landed A Secure Job, But Little Did She Know How Much Her Employer Was Lying

frustrated woman in front of her laptop

Not every opportunity is an upgrade.

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February 11, 2026 at 7:55 pm

Call Center Employee Stayed On The Line After A Customer Started Slurring Her Words, And Ultimately Saved The Woman’s Life

Woman laying on a stretcher getting ready to be loaded into an ambulance

What a hero!

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February 8, 2026 at 12:35 pm

Customer Service Rep Helped A Woman Who Lost Christmas Photo Books Due To Her Husband’s Alzheimer’s Disease, So The Rep Reordered Everything With Rush Shipping And Left The Woman In Tears

Woman with a headset smiling as she works at a call center

What a heartwarming story!

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February 8, 2026 at 12:55 am

Insurance Call Center Employee Tried To Help A Man Get Coverage After A Traffic Stop, But When The Man Demanded The Agent Pay For His Policy, The Officer Had His Vehicle Towed Instead

Police officer arresting a man for speeding tickets and no insurance

That guy needs to get a grip.

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February 7, 2026 at 11:47 pm

Call Center Employee Dealt With A Customer Whose Service Was Suspended For Non Payment, And When She Claimed, “I Pay Your Wages,” He Pointed Out Why Her Service Was Cut Off And Got Backed By His Supervisor

Man working at TV call center speaking to an unruly customer

It’s good he didn’t get in trouble.

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February 7, 2026 at 9:45 pm

A Customer Wanted To Port Their Phone Number Over To His Cell Phone, But The Call Center Employee Realized He Hadn’t Been Paying For The Number For Over A Decade

Phone Bill

He was warned, but proceeded anyway. 

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February 7, 2026 at 6:55 pm

Employees Are Pushing For More Teamwork And Efficiency, But Their Bosses Are Scared Of Them Colluding

female employees in a meeting

Division keeps the corporate overlords in power.

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