You know there’s not enough kindness in the world when someone’s reaction to a good deed is genuine shock.
Customers really do say the darndest things, don’t they?
Was a loaf of bread really worth all this?
Respecting other people’s time is just as important as valuing your own.
Respecting people’s time is one of the simplest ways to show kindness.
Respect goes both ways, even in customer service.
They got the answer they were looking for, but not without a side of public humiliation.
No discount in the world could fix an attitude this bad.
No matter how clear you make things, some people will still find a way to complicate them.
Her optimism was oddly inspiring, but also deeply confusing.
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